FAQs

Welcome to our FAQ page! Here, you'll find answers to common questions about our tools, orders, shipping, and returns. If you need further assistance, contact us at support@woolvyn.shop.

What Types of Tools and Equipment Do You Offer?

We provide a wide range of professional-grade tools and equipment, including:

  • Power Tools – Drills, saws, grinders, impact drivers, and more

  • Hand Tools – Hammers, screwdrivers, pliers, wrenches, toolkits

  • Workshop Gear – Toolboxes, workbenches, organizers

  • Accessories – Batteries, bits, blades, sanding pads

  • Outdoor & Garden Tools – For landscaping, trimming, and maintenance

What Brands and Materials Do You Use?

We carry trusted, high-performance tools from top manufacturers:

  • Brands – DEWALT, Makita, Bosch, Milwaukee, and more

  • Materials – Hardened steel, industrial-grade plastic, carbon composites

  • Certifications – Tools meet or exceed industry standards

  • Sustainability – Select items made from recyclable or responsibly sourced materials

How Do I Maintain My Tools?

Proper care ensures your tools last longer:

  • Power Tools – Clean dust regularly, store in a dry area, and charge batteries properly

  • Hand Tools – Wipe clean after use, oil moving parts if needed

  • Blades/Bits – Replace or sharpen when dull, store securely

  • Battery Care – Avoid overcharging and exposure to extreme temperatures

How Are Orders Packaged?

We prioritize safety and efficiency in packaging:

  • Secure Wrapping – Foam, bubble wrap, and sturdy boxes

  • Eco-Friendly Options – Sustainable packaging where possible

  • Ready-to-Use or Assembly Required – Varies by product type

How Long Does Shipping Take?

  • Domestic Orders: 3–7 business days depending on location

  • International Orders: Delivery times vary by region

  • Backorders or Large Equipment: Additional processing time may apply

Delays may occur during holidays or extreme weather conditions.

Do You Offer Free Shipping?

Yes! Free shipping is available on all domestic orders. International orders will see shipping fees calculated at checkout.

How Can I Track My Order?

Once your order is shipped, you'll receive a tracking number via email. Use it on the shipping carrier’s website to get real-time updates.

Can I Change or Cancel My Order?

If your order hasn’t shipped yet, we may be able to cancel or modify it. Contact us as soon as possible. Shipped orders must go through our return process.

What Is Your Return Policy?

We accept returns of unused, undamaged tools within 30 days of delivery. If you receive a defective or incorrect item, please contact us within 48 hours of receiving the package.

How Can I Contact Customer Service?

  • Email: support@woolvyn.shop
  • Phone: +44 (744) 316 86 12
  • Address: 124 City Road, London, EC1V 2NX
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Can I Get a Discount on My First Purchase?

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